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FAQs
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Can I return or exchange custom items?All custom items are final sale and cannot be returned or exchanged. Please ensure all customization details are correct before placing your order.
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What is your return policy?We accept returns and exchanges within 30 days of delivery. Items must be unused, unwashed, and in their original condition. Custom products may have specific return restrictions, so please review our return policy for detailed information.
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How do I initiate a return or exchange?To initiate a return or exchange, please contact our customer support team with your order number and reason for return. We will provide instructions on how to proceed.
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What if there is an issue with my custom order?If there is an issue related to production with your custom order, please contact our customer support team at support@subscrib.io. We will work with you on a situational basis to find a satisfactory resolution.
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What types of products do you offer?We offer a wide range of custom products, including apparel, accessories, home decor, and more. Each item is designed to meet your unique taste and specifications.
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What if I have an issue with my order?If you encounter any issues with your order, please contact our customer support team immediately at support@subscrib.io. We are committed to resolving any problems and ensuring your satisfaction.
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What is subscrib.io?subscrib.io is a custom design e-commerce brand specializing in creating personalized and unique products tailored to your specific preferences and style.
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How can I contact customer support?You can reach our customer support team via email at support@subscrib.io.
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How do I place an order?To place an order, simply browse our website, select the product you want to customize, add to cart, and upload your design idea. Proceed to checkout to complete your purchase. A member of our design team will be in touch within 24 hours to verify designs, make any adjustments and get final approval ahead of customization. For seamless communication, please ensure that you have created an account with subscrib.io and have your must up to date email.
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Can I make changes to my order after it's been placed?Yes, you can make changes to your order within 24 hours of placing it. Please contact our customer support team at support@subscrib.io as soon as possible to request modifications. Please be sure to include your order number for any change requests.
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Can I upload my own design or artwork?Absolutely! For any custom orders, please ensure that you have created a member account and your most up to date email address is provided to ensure timely communication. You can upload your own design or artwork through our design tool. Ensure your file meets our quality standards for the best results. Our graphics team will review your design and be in touch within 24 hours to confirm the details and provide any necessary adjustments.
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Are there any design restrictions?While we encourage creativity, there are some restrictions. We do not print any offensive, copyrighted, or inappropriate content. Please refer to our design guidelines for more information.
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What customization options are available?Depending on the product, you can customize colors, sizes, text, images, and more. Our design tool provides various options to help you create the perfect item.
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